Booking Terms & Conditions

Booking & Payment

When you make a booking with Menara Travel Ltd “Running Inspired” you agree on accepting on behalf all your party the terms of these booking conditions and pay the required deposit and race entries as outlined by our confirmation invoice

A non-refundable deposit is required at the time the booking is made. Full payment is due 8 weeks before departure unless you are informed otherwise. No travel documents or tickets can be issued until full payment has been received.  Menara Travel Ltd “Running Inspired” reserves the right to regard any booking that has not been paid for in full by the due date as a cancellation. Under these circumstances, you will be liable for cancellation charges outlined below. For bookings taken inside the balance due date, full payment must be made immediately.  We reserve the right to refuse a booking without any given reason. 3% will be added to bookings made by credit card to cover credit card company charges. Debit/Switch payments incur a £1 surcharge. Where the deposit was originally made by credit/debit/switch card, the balance will be taken automatically on the Balance Due Date unless you inform us otherwise i.e. send in a cheque before the balance date.  No other invoice will be raised for the balance.

Booking Amendments
If you wish to alter any details of a confirmed booking, Menara Travel Ltd “Running Inspired” will do its best to accommodate the new requirements.  All cost incurred by us meeting any amendment request together with a nominal administration charge will be passed on to you.  Such costs may include the full cost of replacement flights.

Cancellation by the Customer
If you, or any of your party needs to cancel, then the first named person on the booking form must advise us in writing as soon as possible.  Cancellation charges as outlined below will apply.  The cancellation will only be effective from the date that the cancellation is received in our office.  Insurance premiums and amendment fees are not refundable in the event of your cancellation.  Cancellation charges will be payable as follows:

- More than 56 days before departure: loss of deposit paid or due.
- Less than 56 days before departure: up to 100% of the package price.

The actual level of charge will be dependant upon what, if any, elements of your package can be resold (even at discount) on your behalf, net of reasonable costs to mitigate your loss.  You may substitute party members and/or transfer your entire booking to other people (introduced by you) without paying cancellation charges, although other amendment charges may be payable, providing that the following requirements are met:  You must notify us in writing of the substitution or transfer not less than 14 days before departure, giving us full details of the replacement person(s).  The replacement person(s) must comply with all conditions applicable to the arrangements, including acceptance of the booking conditions.  All costs and charges incurred by us and/or imposed by any of our suppliers as a result must be paid before the transfer can be effected.  Airlines, for example, can charge up to 100% cancellation charges for any name changes made after the ticket has been issued

Alteration or Cancellation by Menara Travel Ltd “Running Inspired”
Every effort will be made to operate the package as advertised.  Regrettably, it may sometimes be necessary for Menara Travel Ltd “Running Inspired” to make alterations to the package both before and after your booking has been confirmed and we must reserve the right in our absolute discretion to do so.  However, except in the case of “force majeure” as defined below, we will endeavour not to make any significant changes (as defined in this clause) unless we are able to notify you, not later than 14 days before departure.  Significant changes are deemed to be those that we make prior to your departure that involve changing your time of departure or return by more than 12 hours, reducing the length of your holiday, changing your destination resort or changing your chosen accommodation to one of a lower star rating.  Any other changes will be treated as minor changes.  Minor changes do not entitle you to change to another holiday or cancel without paying our normal charges.  Compensation is not payable in the case of minor changes.  If we make a significant change to your trip we will notify you in writing as soon as possible.  You may;

(a) accept the revised arrangements as notified to you or
(b) cancel your holiday and receive a full refund of all monies paid to us.

In these booking conditions “force majeure” means any event that we and/or the suppliers of the service(s) in question could not, even with all due care, foresee or avoid.  Such circumstances may include, but are not limited to; war, or the threat of war, civil strife, riot, terrorist activity, natural or nuclear disaster, fire, industrial dispute, adverse weather conditions and all similar events outside our control.

Menara Travel Ltd “Running Inspired” will not cancel a booking unless it is compelled to do so as a result of “force majeure” as defined above.  In the event of cancellation by Menara Travel Ltd “Running Inspired”, except where circumstances amount to force majeure, a full refund of all monies paid by the customer is guaranteed.  The customer shall not be entitled to any further sum by way of compensation or damages. 

We reserve the right to cancel or terminate your booking and that of the rest of your party at any time:

(a) should we, or any of the providers of services to you consider your conduct, or that of any member of your party, likely to pose a danger or threat to safety, comfort or enjoyment of others or be likely to do so;
(b) if you failed to disclose any material fact to us;
(c) if you breach any of these booking conditions

No refunds or compensation will be given in these circumstances.
 
Should we cancel in circumstances other than those detailed above we will offer a full refund unless cancellation was due to unexpected events beyond our control.  We strongly recommend that you insure against this possibility.

Event cancellation or threat of cancellation or change of event date will not entitle you to a refund from Menara Travel Ltd “Running Inspired”. Menara Travel Ltd “Running Inspired” cannot be held responsible for any monetary loss, inconvenience or any other circumstances.

Flights
Flight times and airlines will be shown on your tickets, you are advised to check them carefully upon receipt.  We will endeavour to advise you as soon as possible of any changes in times, airlines or airports.  Menara Travel Ltd “Running Inspired” regrets that it cannot accept liability for delays and cancellations to your flights whether those delays are caused by adverse weather conditions, the action of air traffic controllers, airport authorities or governments, changes of flight times by the airline, mechanical breakdown, industrial action or any other reason

Insurance
We strongly advise that you take out adequate insurance cover. It is your responsibility to ensure that the insurance you take is adequate for particular needs in all respects.

It is your responsibility to look after and care for your possessions, valuables and money for the duration of your booking.  You should not leave these items unattended in your accommodation.  We strongly recommend that you insure your belongings.  We do not accept liability for loss or damage to your possessions

Race Entry Forms

All race entrants are obliged to fill in the appropriate official entry form, which we will send you. This form must be returned within 7 days to Menara Travel Ltd “Running Inspired” and is subject to the conditions of entry, over which we have no jurisdiction. Failure to return the signed entry form within the specified time could result in your race entry being refused and your booking cancelled with the loss of all monies paid

Your Financial Protection
When you buy an ATOL protected air holiday package or flight from us you will receive a Confirmation Invoice from us confirming your arrangements and your protection under our Air Travel Organiser's Licence number 6662. In the unlikely event of our insolvency, the Civil Aviation Authority will ensure that you are not stranded abroad and will refund any money you have paid to us for an advance booking. ATOL protection does not apply to any other bookings made through us.